Does flagging a product cause re-rating and thus refunds? A. However, in certain situations of broken products where a creator refuses to fix their product, IMVU may issue refunds. Re-rating of a product is the most common reason for refunds to be issued. Will a refund only be issued because of a re-rating? A. Users will get a notification when they are issued a refund if the re-rated product is taken out of their inventory.Creators upstream in the derivation chain of a re-rated product will get a notification if credits in their pend balance are reversed due to re-rating.The creator of the end product will get a notification when refunds are issued and it will include details regarding the product, credits deducted and number of users refunded.Customer service will review accounts with negative balance on a case by case basis and decide on further action.Any credits purchased, earned or transferred in will go to paying off debt first. When an account is in debt, any credits earned will go to paying off debt first.the credit balance will be in the negative. If the creator of the end product doesn't have enough credits to cover the refund in their credit balance, IMVU will cover their balance, but put their account into debt i.e.The refund is deducted from the creator's pended credits or credit balances depending on where the credits earned from a specific transaction are at the time of the refund.
the price at which they purchased the product. IMVU covers all IMVU's costs so that the purchaser gets a complete refund i.e.Profits earned by creators/meshers upstream in the derivation chain of that product are deducted only if those earned credits are still in pend. When a product is re-rated, profits earned by the creator of the final product will be deducted from their pended or earned credits depending on where the credits from the transactions are.When a product is re-rated to UFI, all users who have purchased that product are refunded and that product is taken out of their inventory and removed from our virtual catalog. When a product is re-rated from GA to AP, any non-AP users who have purchased that product are refunded and that product is taken out of their inventory. Refund is issued when a product is re-rated from GA to AP or from GA/AP to UFI.Making sure you read and understand IMVU's TOS and VGP and ensuring all your product submissions adhere to those policies is the best way to prevent your products being re-rated causing a refund to be issued. How do I make sure I don't have a refund issued? A. Effective October 13th, 2011, creators of all products in the derivation chain of a re-rated product will pay the refund – as long as those earned profits are still in pend. Will everyone in the derivation chain have to pay the refund? A.
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